1. Agreement to Terms
By accessing or using Slipstream ER (the "Service"), operated by Slipstream Labs ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
If you do not agree to these Terms, do not use the Service.
2. Description of Service
Slipstream ER is a cloud-based shift-scheduling tool designed for emergency departments and other clinical settings. The Service enables administrators and schedulers to create, manage, and share provider schedules.
Important — Not a Clinical Decision Tool: Slipstream ER is a scheduling and workflow tool only. It is not a source of medical advice, clinical guidance, or patient-care decision support. Nothing in the Service should be construed as medical or clinical direction. All clinical decisions remain the sole responsibility of licensed medical professionals.
3. Free Trial
New accounts receive a 30-day free trial of the Service. No credit card is required to start your trial. At the end of the trial period, continued access requires a paid subscription. Features available during the trial are the same as those available under the paid plan.
We reserve the right to modify trial terms or duration at any time with reasonable notice.
4. Subscriptions and Billing
4.1 Subscription Plan
After your free trial, the Service is offered on a monthly subscription basis. Current pricing is displayed at intheslipstream.macaly.app/pricing. Prices are in U.S. dollars and are subject to change with 30 days' notice.
4.2 Billing Cycle
Subscriptions are billed monthly on the anniversary of your subscription start date. Payments are processed by Stripe. By subscribing, you authorize us to charge your payment method on a recurring monthly basis until you cancel.
4.3 Failed Payments
If a payment fails, we may suspend access to the Service until payment is resolved. We will attempt to notify you by email before suspension.
5. Cancellation
You may cancel your subscription at any time from your account settings or by contacting us at code3spots@me.com. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial months. After cancellation, your data will remain accessible in read-only mode for 30 days before deletion, unless you request earlier deletion.
6. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
- Attempt to gain unauthorized access to any part of the Service or its infrastructure.
- Upload, transmit, or store Protected Health Information (PHI) as defined under HIPAA or similar regulations. The Service is not designed or certified to store patient data or PHI.
- Reverse-engineer, decompile, or attempt to extract the source code of the Service.
- Resell, sublicense, or otherwise transfer access to the Service to third parties without our written consent.
- Use the Service to send spam, malware, or other harmful content.
- Interfere with or disrupt the integrity or performance of the Service.
We reserve the right to suspend or terminate accounts that violate these terms without prior notice.
7. Your Data and Data Ownership
You own your data. All provider schedules, shift data, and other content you create or import through the Service ("Customer Data") remain your property. We do not claim any ownership over your Customer Data.
You grant us a limited, non-exclusive license to store and process your Customer Data solely to provide and improve the Service. We will not sell, rent, or share your Customer Data with third parties except as described in our Privacy Policy or as required by law.
Upon cancellation or termination, you may request a copy of your Customer Data. We will honor deletion requests within 30 days.
8. Intellectual Property
All rights in the Service, including software, design, trademarks, and documentation, are owned by Slipstream Labs or its licensors. These Terms do not grant you any right to use our trademarks, logos, or brand materials.
9. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled or emergency maintenance. We will make reasonable efforts to notify you in advance of planned downtime.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.
We do not warrant that the Service will meet your specific requirements or that any errors in the Service will be corrected.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SLIPSTREAM LABS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).
12. Indemnification
You agree to indemnify, defend, and hold harmless Slipstream Labs and its affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
13. Modifications to Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or by prominent notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of [STATE], without regard to its conflict-of-law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in [STATE], and you consent to the personal jurisdiction of those courts.
15. Termination
Either party may terminate these Terms and your access to the Service at any time. Upon termination, all rights granted to you under these Terms immediately cease. Sections 7 (Data Ownership), 10 (Disclaimer), 11 (Limitation of Liability), and 14 (Governing Law) survive termination.
16. Contact
Questions about these Terms? Contact us at code3spots@me.com.
Slipstream Labs